Simple Leadership Habits That Elevate Home Health Staff Engagement
Across the home health industry, staff turnover rates are continuing to increase, recently reaching a staggering high of 77 percent.1 At a time when agencies are facing rising demand for home health services, it’s important to remember that employee engagement is directly tied to the engagement skills of the leadership team. But organizations often spend a significant amount of time and resources on programs to improve engagement and retention—while forgetting to focus on improving relationships between managers and employees.
In this recorded webinar, Tonya Miller, PT, DPT, PhD, and Kim Kranz, RN, MS, CHPCA, discuss the simple leadership habits that can create a profound impact on employee engagement. You'll take away practical applications to improve employee engagement, learn how to incorporate these habits into daily workflows, and get answers to your questions during our live Q&A.
Watch this recorded webinar to learn:
How leadership habits and employee engagement are connected
How to design a leadership habit plan to improve employee engagement
Tips to integrate leadership habits for employee engagement into daily workflows
1. Home Health Care News: After 3-Year Dip, Home Care Turnover Soars To 77%. May, 2023.
President of Catholic Health Home Care and Good Shepherd Hospice
Kim Kranz serves as the President of Catholic Health Home Care and Good Shepherd Hospice since June 2019. Her responsibilities include clinical, quality, and fiscal leadership for a daily census of a 3,000 patient-certified home health agency and a 450 patient-certified hospice …
program. The Good Shepherd Hospice includes two acute inpatient units and a Palliative Care program serving four acute-care hospitals with a community-based program. The programs include 1000 employees across Long Island and Queens, New York.
Before assuming this role, Ms. Kranz has over 25 years of experience in Home Health, Hospice, and Palliative Care. She served as the Sr. Vice President of Operations for the Home Nursing Agency. She was responsible for Home Health, Hospice, Adult Day, Bereavement, Licensed Home Care, and Palliative Care services across a 17-county region in Pennsylvania. Recent experience includes her role as Sr. Vice President of Hospice and Palliative Care for Celtic Healthcare and the Allegheny Health Network, Pittsburgh, Pennsylvania. In these roles, she demonstrated success in new program development, growing program census, improving quality outcomes, and implementing an EMR optimization program.
Additional accomplishments include the development of an inpatient and community-based palliative care consultation service, attaining Home Care Elite status annually, expanding remote-telehealth monitoring services, and implementing Advanced Illness Service, a provider of home-based palliative care services. Ms. Kranz has also worked as an adjunct nursing instructor at Pennsylvania State University and provided consultative services for Fazzi Associates, a nationally recognized home health and hospice consulting firm.
Ms. Kranz has a Bachelor of Science Degree in Nursing from Syracuse University, receiving the Dean's Award. She has a Master's Degree in Community Health and Administration from Pace University, New York. She is a certified Hospice and Palliative Care Administrator and previously served as a member of the Government Affairs Committee for the National Hospice and Palliative Care Organization.
Tonya Miller, PT, DPT, PHD
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating …
others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to fit any individual or organization. She is passionate about personal growth and developing strong leadership cores committed to integrity, accountability, and self-awareness.
In addition to owning TYM Coaching, Tonya is the program lead for the DPT program at Harrisburg University. Tonya teaches courses in healthcare management, leadership, and professional issues. In this role, she guides young professionals in their leadership development and understanding of the healthcare industry.
Finally, Tonya believes in community engagement and is an active community volunteer. She serves on several boards, including Domestic Violence Services of Cumberland and Perry Counties, Cumberland County Commission for Women, and PA Vent Camp, a camp for ventilator-dependent children, for which she also serves as the executive director.
Who is this recorded webinar for?
This recorded webinar is an ideal resource for:
All practitioners in leadership roles
Healthcare executives, C-suite, owners
Managers, administrators, and other healthcare leaders
These best practices can be applied in the following settings:
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